Campus Express - FAQ - Public Page

Logging In

My Tasks

My PennCard

My PennCash

Frequently Asked Questions

Logging in to Campus Express

Q: How do I log in to Campus Express?
A: To log in to Campus Express you need a PennKey and password.

Q: What is a PennKey?
A: Your PennKey is the same as your email name. For example, if your email address is sam@sas.upenn.edu, then your PennKey is sam. Your PennKey has a password associated with it. Note that PennKeys are all lower case, i.e., if a person whose PennKey is "smith" enters "Smith" or "SMITH", authentication will fail.

Q: Why do I need a Penn Key?
A: With a PennKey you can log in to many electronic services at the University including Campus Express.

Q: Who is eligible for a PennKey?
A: University of Pennsylvania faculty, staff, and students; employees of the University of Pennsylvania Health System; and sponsored guests (individuals who have an official business need for accessing restricted Penn resources) are eligible for a PennKey.

Q: How do I obtain a Penn Key?
A: You should have received a letter with information about creating a PennKey. If you have not received this letter, please send an email to pennkey@isc.upenn.edu or visit the PennKey website for information on registering a PennKey.

Q: I got my letter and set up code, now what do I do?
A: If you have your set up code, PennKey registration is an easy process.

Obtain a PennKey Setup Code following the instructions at About PennKey Setup Codes.
Log in to the PennKey application and follow the prompts to register your PennKey and password.

Once you've registered your PennKey and password, you can test them at https://rosetta.upenn.edu/cgi-bin/websec/websec_authform?app=websecapp-register&login=demo. You establish your PennKey and password online using a PennKey Setup Code to identify yourself.

Q: I received an error message when I tried to register my PennKey and was unable to complete the process. What should I do?
A: You may be able to solve the problem yourself after reviewing descriptions of several common registration errors on the PennKey website.

Q: How can I tell if my PennKey works?
A: Try it out on the Test Your PennKey page . If you can authenticate successfully on this page, your PennKey and password are valid.

Q: I verified my PennKey at the PennKey test page, but I still can't access Campus Express. What do I do?
A: For technical problems with Campus Express Online, click on Help and Support in the top left corner of any page and submit your issue.

Q: What should international students without a U.S. Social Security Number (SSN) enter when the last four digits of their SSN are requested on a PennKey registration logon screen?
A: They should enter the last four digits of the 9-digit identifier (ID) they received from the University. This ID takes the form xxx-xx-xxxx and is variously referred to as a Student ID, a Federal Taxpayer ID, and a Penn-assigned SSN. International students typically receive this identifier from their admitting program office, while faculty and staff receive it from their business administrator.

Q: Can I change my PennKey once it's been assigned?
A: Your PennKey is based on your PennName, a unique identifier that is the basis for usernames on many Penn systems. Thus a request to change a PennKey is, in effect, a request to change your PennName. PennNames can only be changed under the following circumstances:

If you have a legal name change
If the PennName assigned to you may be deemed offensive
If you are being harassed and need to change your username

To initiate a request for a PennName change, contact your Local Support Provider for Computing (LSP). And remember that if your PennName changes, not only will your PennKey change but also your username on all other systems that are based on PennNames.

Q: I've forgotten my PennKey and/or PennKey Password, What do I do now?
A: Your PennKey is usually identical to your username on your University email account. For example, if your email address is "smith@pobox.upenn.edu", then your PennKey is most likely "smith". If you need further assistance determining what your PennKey is, please contact pennkey@isc.upenn.edu. No one can retrieve your password for you. If you've forgotten it, you will need to reset it following the instructions at Set/Reset Your Password.

Q: How long will my PennKey stay active?
A: Except for Non-Persistent PennKeys, which are issued to individuals with a short-term relationship to the University, PennKeys generally do not expire. Non-Persistent PennKeys expire on the date indicated at the time the key was created, and all PennKeys are subject to suspension or expiration for security reasons.

Q: When I try to create a password, it still gets rejected because it supposedly contains a dictionary word, though I don't think it does. What's going on?
A: This is a common and frustrating problem. "Dictionary" does not simply mean a standard English language dictionary -- it also includes foreign language dictionaries and all kinds of specialized dictionaries that hackers use to crack passwords. For example, the string "xyzzy" is found in a computer dictionary -- it's a term from an early computer game and has found its way into password cracking dictionaries, so it is not a suitable password. The following approach can be helpful in choosing a strong password: Make up a sentence that's meaningful to you. Then use the first letter of each word as a letter in your password; if you wish, add additional characters to make it more difficult to guess.

Start with the phrase such as Orange elephants invade Alaska; film at eleven.
Take the first letter of each word as your password: OeiAfae (This is an acceptable password; it follows the rules but is hard for someone to guess since it's essentially a random string of characters.)
To make the password even harder to guess, add punctuation, numbers, and other non-alphanumeric symbols: OeiA;f@11

Q: Can my PennKey password be reset manually by a PennKey administrator, or can someone tell me what it is if I forget it?
A: No. Passwords are stored in the system in encrypted form, and cannot be read by administrative personnel. Only you should ever know what your password is. The only manual operation that an administrator can perform on your PennKey is to issue a Setup Code against it, which effectively freezes it until you reset your password using that Setup Code or another that you subsequently obtain.

Q: How often should I change my PennKey password?
A: There is no need to regularly change your password. But, if you suspect that someone has learned your password or could easily guess it, then you should change it immediately. See the Set/Reset Your Password page for more information.

Q: I think somebody "stole," or accidentally found out what my PennKey password is. What should I do?
A: If you believe that the security of your PennKey password has been compromised, and that someone has or will use it to access your account(s), contact ISC Information Security at security@isc.upenn.edu, or 215-898-2172. They can immediately issue a Setup Code against your PennKey that will effectively "freeze" your PennKey until you can obtain a Setup Code to reset your password. If you believe that any criminal activity has taken place or will take place, it is strongly recommended that you contact Penn Public Safety at 511 (on-campus) or 215-573-3333 (off-campus).

My Tasks

Q: What is My Tasks?
A: My Tasks is the new tool to help you keep track of all the different services available to you on Campus Express Online. My Tasks generates a lists of recommended functions you can use on Campus Express Online and links you to the appropriate site to begin these transactions. As you complete items throughout the site, these tasks will appear in your Recent Activity to serve as a checklist for what you have accomplished.

Q: Do I have to complete everything listed in My Tasks?
A: My Tasks is a tool to help you organize the items available to you on Campus Express Online. These are not required tasks. While we strongly encourage you to take a look at each task and review the available functions of the site, there is no consequence for leaving tasks uncompleted.

Q: I have completed a task, but it still appears in My Tasks, why is that?
A: Some of the tasks available on Campus Express Online may never fully be complete, even if you have finalized a transaction. For example, if you placed an order for textbooks, that does not necessary mean that you will never have to place another order. Similarly, you can add PennCash or DiningDollar$ at any time. So even if you just added funds to your PennCard, there is still a possibility you may want to add more in the future.

Again, the tasks listed in My Tasks are not required actions, simply recommendations on how you can utilize Campus Express Online. Those items that have already been completed but continue to show in My Tasks serve as a reminder to you as you progress through the semester.

My PennCard

Q: How do I apply for a PennCard?
A: The fastest and easiest way is to log in to Campus Express Online and click Apply for PennCard in the My PennCard tab. Other ways to apply are as follows:

Mail in the application included in your Campus Express mailing with a paper photo that meets the requirements detailed in the Campus Express Brochure.
Apply in person and have your photo taken at the Campus Express Center in Houston Hall during New Student Orientation, although we strongly encourage you to submit a digital photo early through Campus Express Online so we can have your card ready for pick-up.
If you arrive on campus after NSO, stop by the PennCard Center in the Franklin Building.

Q: Where do I pick up my PennCard?
A: If you are a new fall student you should submit your PennCard application and photo within two weeks of receiving your Campus Express brochure -- that way, your PennCard will be ready for pick up at the Campus Express Center in Houston Hall during New Student Orientation. If you submit your application and photo later in the summer, your card will probably be ready for pick-up at the Campus Express Center, so check with us at Campus Express during move-in. But, it's always best to submit your PennCard application and photo as early as you can. If you arrive on campus after NSO, you may obtain your PennCard at the PennCard Center unless your school made other arrangements. Important: A valid government issued photo I.D. will be required in order to pick up your PennCard.

Q: As a new Fall student how do I get my PennCard if I arrive on campus before New Student Orientation?
A: Some graduate programs distribute PennCards at their school's orientation session. Contact your school coordinator for further information. Other students who are on campus for a verifiable academic reason prior to New Student Orientation should contact the PennCard Center at 215-417-CARD.

Q: How much does it cost?
A: Your initial PennCard will be issued at no cost to you. A replacement fee will be charged for lost, stolen, or damaged cards.

Q: Should I carry my PennCard with me?
A: Yes. You should carry your card with you at all times. University policy states that you must present your PennCard upon the request of any University official and that you must display your PennCard at designated times in certain campus buildings.

Q: How do I get my PennCard if I arrive on campus after New Student Orientation?
A: After New Student Orientation, students may obtain their PennCards from the PennCard Center located in Suite 150 of the Franklin Building on Walnut Street, between 34th and 36th Streets. The PennCard Center is open during normal University business hours, with extended hours during the beginning of the semester.

Q: What can I do with my PennCard?
A: With your PennCard, you may:

Enter academic and residential buildings on campus
Enter Dining Halls and access your meal plan
Charge purchases to your Student Financial Services line of credit
Make purchases using your PennCash account
Link your PennCard to your PNC Bank or Student Federal Credit Union account so that you may use your PennCard as an ATM card or bank debit card

Q: What happens if I lose my PennCard?
A: Lost or stolen cards must be reported immediately to the PennCard Center at 215-417-CARD or to Public Safety at 215-573-3333. Once you have reported your PennCard missing, you must obtain a new card by coming to the PennCard Center. Please note that there will be a fee for the replacement card. Don't forget -- if you linked your original PennCard to your bank account, you'll need to re-link your replacement PennCard. Contact PNC Bank or SFCU for help with linking your PennCard to your bank account.

PennCash

Q: How do I activate my PennCash account?
A: PennCash is a declining balance account that is a built-in feature of your PennCard. Easily load value onto your PennCash account, and you're immediately ready to start spending PennCash around campus. The easiest and fastest way to load PennCash is to go to My PennCard , and use a Visa, Mastercard, or transfer from your Student Financial Services line of credit. You can also grant access to family members so that they may add value and view your account.

Q: Who can use PennCash?
A: Anyone who has a valid PennCard may use PennCash.

Q: Why should I use PennCash instead of some other form of payment?
A: PennCash is an easy, fast, and smart way to make "cash free" purchases within the Penn community. You can easily add value to your card, and those funds are immediately available. PennCash is accepted in places where other forms of payment, such as credit cards, are not (library copiers, print labs, etc.).

Q: What's the difference between PennCash and the SFS line of credit (bursar)?
A: PennCash is a declining balance account that is intended for flexible spending around campus. You control the amount of PennCash you add to your account, and how much you spend. Unused PennCash may be refunded to you when you leave the University, or you may also choose to donate your unspent PennCash to the Penn Fund. The Student Financial Services revolving line of credit (also known as the SFS account or Bursar) is a line of credit that is extended by Student Financial Services to those students who are in good financial standing with the University. Any purchases made to your SFS line of credit are added to your tuition bill and are due on a monthly basis. SFS is intended to be used for educational purposes, such as textbooks or computers. For more information about SFS, please go to the SFS website.

Q: If I have a meal plan or Dining Dollars, may I still use PennCash?
A: Absolutely! PennCash, meal plans, and Dining Dollars are separate accounts that are all linked to your PennCard. If a campus location accepts more than one payment method, just let the cashier know if you prefer to use PennCash.

Q: How safe is my PennCash?
A: The value in your PennCash account is not stored on your card. If you lose your PennCard, your PennCash account is frozen when you notify the PennCard office at 215-417-CARD or Public Safety at 215-573-3333.

Q: Does my PennCash transfer from year to year?
A: Yes! Your PennCash transfers from year to year. Once you leave the University, you may request a refund for the remaining amount of PennCash on your PennCard, or you may choose to donate your unspent PennCash to the Penn Fund.

Q: How do I get a refund or donate my unspent PennCash?
A: You may choose to receive a refund or your unspent PennCash, or donate your unspent PennCash to the Penn fund when you leave the University. Please contact the PennCard Center at penncard@exchange.upenn.edu or call 215-417-CARD for more information.

My Housing

Q: Can I change my room assignment?
A: Room changes are made only during scheduled periods throughout the year. Information and specific dates are provided on our web site at Housing Services and on posted announcements. If you feel you need a change for a special reason at a time other that the room change period, you should discuss the matter with your House Dean.

Q: Am I guaranteed a room?
A: Freshman, whose applications are received by the deadline, will receive housing on campus. Those applying after the deadline will be assigned a room is space is available. Upperclassmen and graduate students are not guaranteed housing.

Q: What if I decide not to come to Penn?
A: If you decide not to attend Penn and have applied for housing, you must write to the Assignments Office (cehouse@exchange.upenn.edu) to cancel your room assignment. Per the terms of the occupancy agreement you signed, you will be charged a cancellation fee based on the date your cancellation is received.

Q: Why didn't I get one of my room choices?
A: Freshmen are assigned to one of their requests if available. If none are available, freshmen are placed in any available room in order to ensure that housing is provided. Upperclassmen and graduate students will only be assigned to a room if one of their requests is available.

Q: Can I cancel my housing assignment?
A: Prior to occupancy, you may cancel your room assignment but you will be charged a cancellation fee which escalates through the summer. The charge is based on the date that a written notice of cancellation is received by the Assignments Office. Once a resident takes occupancy or picks up keys, the agreement cannot be canceled.

Q: Can I see my room in advance?
A: Due to other room obligations, you cannot see your room in advance. The Admissions Office does offer campus tours during the summer and Housing Services will conduct tours of the undergraduate College Houses. At that time, guides will show only representative room types. Undergraduate and Graduate students interested in seeing a sample room/apartment should contact the Assignments Office. Undergraduate tours will be available June 15 through August 7, 2009, Monday to Friday, at 1pm with students meeting in Stouffer Commons. Graduate tours will be provided at 10am and 2pm, Monday to Friday per appointment by calling the Assignments Office at 215-898-8271.

Q: What are the dimensions of my room?
A: Most floor plans are available on Campus Express. Diagrams may not be exact and are only meant as a general guide.

Q: Are any rooms co-ed?
A: Unless otherwise requested, all rooms are designated as single-sex. However, Upper level students may apply for and be assigned to gender neutral housing in which room assignments will be made without regard to gender. The following are general guidelines for the gender-neutral housing process:

Students must be eligible for University housing.
Only upperclass and graduate students 18 years of age or older may apply. Traditional freshmen are not eligible.
Students must identify their own roommates and they must be able to fill all the beds in the room being requested. Roommate requests must be mutual.
If a roommate cancels their housing or moves out of the room for any reason, the remaining roommates must identify a new roommate to fill the vacancy. The Assignments Office will define the time allocated to find a new roommate. This window of time will vary depending on time of year and the status of the housing waitlist. Typically, a resident will be allowed a minimum of 24 hours, but not more than one week to identify another eligible roommate. If another roommate(s) is not identified within the time period, Housing reserves the right to:

Assign an interested student to the vacancy;
Relocate the remaining resident to another vacancy; room type match cannot be guaranteed;
Assess additional rent to the remaining roommate to compensate for the lost rent.
Students must apply with their prospective roommate in the Assignments Office following the same processes and deadlines of all students. Students will sign an additional agreement, which affirms their understanding of these terms.
A roommate must communicate any plans to room change or cancel his/her agreement to all roommates as soon as he/she makes that decision.

Q: Are all bathrooms co-ed?
A: No. The gender of the bathroom (male/female/co-ed) is designated by the students on their floors at the beginning of the fall semester.

Q: Must I have the same room assignment for all four years?
A: No. In early spring, room selection begins for the following year

Q: What does my room look like?
A: To view your room layout click See My Room Layout under My Housing. These diagrams are meant to give you a general idea of your room dimensions and layout.

Q: When will I get a rent bill?
A: Rent will be posted on your SFS bill. For the fall semester, the first bill is mailed by early July. For the spring semester, the bill is sent in December.

My Dining

Q: How can I confirm my online dining plan selection?
A: You will receive a confirmation email after you sign up online. You can also view your dining plan under the My Dining tab. If you do not receive the email or do not see your purchase in Campus Express, please contact the Penn Dining Office at dining@pobox.upenn.edu or 215-898-7585 for confirmation. First year students may also confirm their dining plans at the Campus Express Center in Houston Hall during New Student Orientation when they pick up their PennCards.

Q: How does my dining plan work?
A: All dining plans provide a specific quantity of visits to the all-you-care-to-eat dining halls for the semester. These can be used at any time. All plans also include Dining Dollar$ for use at any of our Penn Dining locations. Students have the option to add visits or Dining Dollar$ to their plan at any time throughout the academic year by using Campus Express. Please note: Visits and Dining Dollar$ are split by semester, so you will receive one-half of the allotted amount of visits and Dining Dollar$ in the Fall, and the other half in the Spring. Any remaining visits at the end of the Fall semester will not be added to the visits you receive for the Spring. Dining Dollar$, will roll over from the Fall semester to the Spring semester but not from one academic year to another.

Q: How do I use my visits and Dining Dollar$?
A: You use your University ID (PennCard) to access your Dining Plan. When you present this card to the cashier at a Penn Dining location, your visits or Dining Dollar$ will be deducted from your account. Dining plans end at the end of the semester. EXCEPTIONS include:

Thanksgiving Break
Winter Break
Spring Break

Q: What are Dining Dollar$ and where can I use them?
A: Dining Dollar$ are funds on your PennCard used to purchase items at any Penn Dining location. With each purchase made, the amount is deducted electronically from your Dining Dollar$ account balance. Undergraduates with dining plans and graduate students may add Dining Dollar$ to their PennCard at any time on Campus Express. You can use them to purchase a-la-carte items at our retail locations, including:

Houston Market - Houston Hall, Perelman Quadrangle
Starbucks at 1920 Commons - 38th and Locust Walk
1920 Commons Retail also includes Subway, Top This at Penn, and C3 Convenience Store - 38th & Locust Walk
Mark's Cafe - Van Pelt Library, Lower level
Accenture Cyber Cafe - Towne Building
C3 Convenience Store -1920 Commons at 38th and Locust Walk
McClelland Hall - in the Quadrangle
Einstein Bros. Bagels - Houston Hall, Perelman Quadrangle
Farmers' Market

Q: Can I have a dining plan that is only Dining Dollar$?
A: Undergraduates do not have access to an all Dining Dollar$ account. Penn Dining offers 4 dining plan choices for first year undergraduate students and 10 choices for other undergraduate students.

Q: Can I get a refund for visits I don't use?
A: No, visits to the all-you-care-to-eat dining halls are non-refundable and we do not offer reimbursement. If you find you are not using a significant number of your visits, you do have the option of changing your dining plan, if you are eligible for a lower dining plan, during our plan change periods. (See details and related policy information below.)

Q: What if I want to make an adjustment to my dining plan?
A: Please consider your plan choice carefully, making certain that you are eligible for the plan you select. Plan changes for the Fall will be accepted during the Fall switch period. Plan changes for the Spring will be accepted in the Spring switch period. You may change your dining plan once during the switch period, either in person at the Penn Dining Office at 215-898-7585 or dining@pobox.upenn.edu or via Campus Express Online. There is no fee to switch your dining plan, but the option of changing to a "no plan" is not available. If you are looking for additions to your dining plan, you may add visits to the all-you-care-to-eat dining halls or Dining Dollar$ to your dining plan at anytime.

Q: What happens to my visits and Dining Dollar$ if I change during the mid-year switch period?
A: Regardless of what dining plan you have or whether or not you change your dining plan, all Dining Dollar$ carry over from the Fall semester to the Spring semester and expire on Commencement Day. All visits expire at the end of the Fall semester and on the last day of finals in the Spring semester.

Q: What if I want to cancel my dining plan?
A: Dining plan contracts are binding for the entire academic year. Cancellations are not permitted unless you are leaving the University. If you are leaving the University and need to cancel your dining plan, you MUST complete a cancellation form. The form can be obtained by contacting the Penn Dining Office at 215-898-7585 or dining@pobox.upenn.edu. The form must be signed and returned to Penn Dining prior to issuance of any credit. The cancellation needs to be approved by the University of Pennsylvania. The University reserves the right to terminate this agreement for failure to pay University fee, for violation of University or Penn Dining policy, or when you are no longer enrolled as a Penn student

Q: How can I find out how many visits or Dining Dollar$ I have left, and what can I do if I run out?
A: Every time your card is swiped to use a visit or Dining Dollar$, the remaining balance will come up on the card reader screen. You can also check your current balance of Dining Dollar$ and visits when you log-in to Campus Express Online and click on My Dining. Please note that the balance shown is updated approximately every 24 hours and may not be the most current amount. Students may purchase Dining Dollar$ online in any amount at Campus Express or by contacting the Penn Dining Office at 215-898-7585 or dining@pobox.upenn.edu. Students may also purchase additional visit blocks of 25 online or in the office at any time. Online requests will be processed the following business day.

Q: What if I want to eat in the dining halls and I don't have a dining plan?
A: If you do not want to purchase a dining plan but would still like to eat a meal at a Penn Dining location, you can pay as you go. Methods of payment accepted include PennCash, Dining Dollar$, SFS credit and cash. Visa and MasterCard are also accepted at select locations.

Q: Can I use my dining plan visits for other people?
A: Yes you can! Every dining plan participant can use up to 10 of their visits, their Moocher Meals, per semester to bring guests into 1920 Commons, Hill House, Kings Court English College House or Falk Dining Commons. Moocher Meals are NOT in addition to the visits that come with your plan.

Q: Can I take food out of the Dining Hall?
A: Yes you can! Penn Dining On the Run allows you to ask for a takeout container when you swipe your PennCard. You can fill your container and enjoy a fantastic meal on the go.

Q: What if I keep kosher?
A: Then we have just the thing to meet your needs! Penn Dining has the premiere Glatt Kosher Dining facility in the Philadelphia area, Falk Dining Commons. All dining plans are accepted at Falk Dining Commons located in Steinhardt Hall. There is a daily rate for non-dining plan participants which can be paid using Dining Dollar$ (Grads only), PennCash, SFS or cash. For additional information regarding kosher dining at Penn, please contact the Penn Dining Office at 215-898-7585 or dining@pobox.upenn.edu

Q: What if I have special dietary or nutritional needs?
A: Penn Dining offers vegetarian, vegan and low-fat selections at every dining location, with special selections for those who are lactose-intolerant. Penn Dining also has a kosher dining facility and offers a daily selection of halal products in Kings Court English College House and Houston Market. Nutritional information is available at each dining hall. We also encourage students to email our registered dietitian at dining@pobox.upenn.edu for general nutritional information, or speak with our chefs at the dining halls. Students with other special dietary needs or concerns should contact our Penn Dining Office at 215-898-7585 or dining@pobox.upenn.edu to discuss how we can better accommodate their needs.

My New Computer

Q: Will I need a computer when I get to campus?
A: Penn is a computing-intensive and networked environment. Most components of coursework are handled electronically, and e-mail and Blackboard are the preferred methods for communications on campus. To take advantage of all that is available, it is critical to own or have access to a computer capable of communicating with the campus-wide networks, PennNet and AirPennNet,that link Penn faculty, staff and students to one another and the internet.

Students do have access to a number of computer labs (see http://www.upenn.edu/computing/view/labs/), in both academic buildings and residence halls, equipped with current hardware, software and network connections. Computer labs tend to be crowded at peak times, however, and many students prefer to work alone or when most labs are closed. So almost all students find it worthwhile to own a computer. In the context of academic life at Penn, a number of qualities are important to consider for a computer that can be expected to serve a student through several years of exams, papers, and travel - whether down the street or around the world:

A powerful processor
Ample memory
Lots of storage
High-quality display and graphics
Manufacturer's warranty and service coverage

The computer systems offered in the Back-To-School Sale by the University's Penn Computer Connection meet, and in many cases exceed, the recommendations of the various Schools of the University.

Q: What software will I need on my computer?
A: The computer you use on campus should be ready to meet the demands of Penn's computing-intensive education environment, which is reliant on the Internet as a collaborative and information-gathering tool. Information Systems and Computing, the University's central computing agency, has made these applications available to help students work together with each other and their instructors at Penn:

Symantec EndPoint Protection for Windows and Norton AntiVirus for Mac
Adobe Reader
Flash Player
Firefox and Thunderbird
Other applications that may be used for some coursework

The Dell Latitude notebooks in the Back-To-School Sale com pre-loaded with these applications. These applications can also be downloaded by clicking the links above (requires your PennKey and Password). They can also be installed using the PennConnect DVD, available at many locations on campus during Move-In Week. The Dell laptop computers offered in the Back-To-School Sale have these applications pre-installed for your convenience. Microsoft Office is the recommended and supported productivity software suite of the University of Pennsylvania. It is strongly recommended that you use the most recent version of Office (Office 2007 for Windows; Office 2008 for Mac). The University has negotiated a special price for Office student licenses: $69.00. The Office software can be purchased in the Software section of the My New Computer area of Campus Express Online.

Q: Which computer should I buy?
A: Penn's Information Systems and Computing (ISC) staff have been advising students, faculty, and staff with their computer purchases for more than a decade. Here is a summary of their advice:

First, decide between a platform; Microsoft Windows or Apple Mac OS. Some schools and programs at Penn have effectively standardized on one or the other, although most now support both.

Because of their portability, notebook computers are most popular among Penn students. Each of the notebooks offered in the Back-To-School Sale is equipped with built-in Ethernet and wireless, allowing you to connect throughout campus so that you can check email or retrieve information online. Desktop computers are often a good complement to a notebook computer as they can offer additional storage space and a larger display.(Note: On-campus residences are wired with Ethernet (ResNet) and wireless (AirPennNet). Most other buildings and public areas of campus are also served by AirPennNet wireless connectivity. For off-campus internet access, an account with an Internet Service Provider (ISP) is required.)

Each of the systems offered in the Back-To-School sale meets or exceeds ISC's recommendations. You should feel comfortable choosing any of the models offered. More powerful models have the processing power to take advantage of software advances. If you can afford it, buy for the long term.

Many Schools and programs within the University make specific recommendations for new computer purchases. Check with your school or department for their advice, or look for their information that accompanies the Back-to-School brochure mailing that students receive in June.

Q: What kind of savings can I expect?
A: Many computer hardware and software manufacturers offer special academic pricing on their products, such as Apple, Dell, Microsoft, and Adobe. As a Penn student you can purchase these items at a substantial savings off the standard retail price in the My New Computer section of Campus Express and at the University's own computer store, the Penn Computer Connection. For example: Microsoft Office Professional Plus 2007, which has a retail price of $499.95, is available for purchase to faculty, staff and students for only $69.00 - an 86% savings.

The amount you save purchasing from the 2009 Back-To-School Sale, as opposed to other outlets, is shown for each item offered in the My New Computer section. These comparisons are generally made against the manufacturers' suggested retail price as gathered from their web sites in May 2009.

Q: What if I see a similar computer for less?
A: You may find there are significant differences between seemingly similar systems upon closer inspection.

For example, computers that may seem identical can have significant differences that matter in the short and the long run. Frequently, even leading manufacturers have many variations in their own products lines that are difficult to tell apart. Often, included warranties are one year or less with little or no telephone support available. Notebooks may also be loaded with Windows Home Basic,making them incompatible with essential on-campus resources.

The 2009 Back-To-School Sale computers are different because they've been configured with high quality-quality components, extended service and support warranties, and operating systems fully compatible with Penn's networked environment.

Q: How does the My New Computer store on Campus Express work?
A: Simply add to your shopping cart (a) the computer that meets your needs, (b) essential software such as Microsoft Office for Windows or Mac, and (c) any other important items such as computer locks, external hard drives or protective case, and then check out.

There are several payment methods that you can use to make your purchase:

Visa, MasterCard, American Express, and Discover are accepted.
Charge to your Student Financial Services account (only for orders to be picked up on campus)

If you want to learn about financing available for your new computer purchase, there are several options to consider:

Call Student Financial Services directly at 215-898-1988 to discuss options
Call the University of Pennsylvania Student Federal Credit Union at 215-898-9697, or visit sfcu.upenn.edu for more information
Call the University of Pennsylvania Federal Credit Union for faculty and staff at 215-898-8395, or visit www.uofpcu.com for financing options

Q: Can you ship my computer order to me at home?
A: Yes, we can! Get familiar with your computer over the summer by choosing to have your computer shipped directly to you for a nominal fee.

Some conditions apply:

Your order must be placed between June 1 and July 31, 2009 *
The address must be in the 48 contiguous United States
Shipped orders can only be paid for via credit card
We cannot ship to post office boxes, APO boxes, etc. The University's Penn Computer Connection anticipates beginning to ship computer orders at the end of June. You will receive an email from UPS when your order is shipped to you. Please allow up to 5 business days from the time of shipment for your order to reach you.

* Important note for Wharton MBA students and early-arriving Law students: please place your order by July 10 to help ensure your computer reaches you prior to your arrival in Philadelphia.

Q: I'm going to pick up my computer on campus. Where and when can I get it?
A: When you order your computer, we'll ask you for the approximate date you plan to arrive on campus. That will help ensure that your order is ready when you get to Penn, prior to the start of the semester.

Graduate students: pick-up available starting the week prior to the beginning of your program
Undergraduate students: pick-up available during Move-In Week beginning Tuesday, September 1, 2009

Your computer can be picked up in the Penn Computer Connection showroom. The store is located at 3610 Sansom St, adjacent to the Penn Bookstore at 36th & Walnut Sts - right in the heart of campus.

Penn Computer Connection
3610 Sansom Street
Philadelphia, PA 19104
cconline@exchange.upenn.edu
215-898-3282

Q: Will I be charged sales tax on my purchase?
A: The University of Pennsylvania is obliged to collect local and state sales taxes in the Commonwealth of Pennsylvania on orders picked up on campus. The University must also collect local and state sales taxes for orders shipped to addresses in the following states:

Alabama
Arizona
Arkansas
California
Colorado
Connecticut
Florida
Georgia
Iowa
Idaho
Illinois
Indiana
Kansas
Louisiana
Massachusetts
Maryland
Maine

Minnesota
Missouri
Mississippi
North Carolina
Nebraska
New Jersey
New York
Oklahoma
Pennsylvania
Rhode Island
South Carolina
Texas
Utah
Virginia
Vermont
Wisconsin

Note for international students: The United States does not have a uniform system of taxation on purchases, such as VAT. Individual states, counties, and municipalities set their own rate of tax for purchases made or shipped to their territory. The amount of tax can vary from 0% (Delaware) to approaching 10% (certain areas of California) of the cost of the purchase. Campus Express Online prices will reflect appropriate sales tax information when you choose whether you wish to receive your purchase on campus or shipped within the United States.

Beginning October 8, 2009, sales tax in the City of Philadelphia will increase from 7% to 8%.

Q: What important dates should I keep in mind?
A: Please keep these dates in mind when planning your purchase:

June 1: Back-To-School Sale begins
July 10: Ship-To-Home order deadline for Wharton MBA Students and early-arriving Law School students
July 31: Order placement due date

Q: What is your return policy?
A: Computer software, supplies, and accessories may be returned within ten business days of purchase if in the original sealed package (unopened) and with original store receipt. (Products must be of the current version or model). Opened products are not returnable. Defective products will be handled in accordance with the manufacturer's warranty. Products inoperable upon first use have specific policies that vary with each manufacturer or distributor. Depending on the product, the item is either eligible for repair under warranty or may be exchanged for the same item. Requests for all returns must occur within 10 days of purchase. A restocking fee of at least 20% may apply to returns accepted outside the above guidelines. All returns are subject to approval by Computer Connection management staff. Depending on the particular product, other policies may apply.

Q: Who is eligible to purchase from the 2009 Back-To-School Sale?
A: Certain vendor agreement and other policies limit the sale of certain items to eligible purchasers. In general, an eligible purchaser is University of Pennsylvania faculty, full-time staff, or student enrolled in a degree or certificate program, or employees of affiliated hospitals and institutions are eligible to make purchases at Computer Connection. Eligibility must be verifiable; other policies may apply. Eligibility to purchase is subject to management approval. Hardware and software are available to faculty and full-time staff of the University of Pennsylvania (U of PA), Hospital of the University (HUP), and Children's Hospital of Philadelphia (CHOP). University of Pennsylvania students enrolled in a course of study leading to degree or certificate and students who have graduated from high school, accepted and signed a letter of intent to enroll and submitted a non-refundable deposit.

Apple Computer Faculty, Staff and Students purchasing from Apple computer products with personal funds will be allowed to purchase the following quantities of product per academic school year (August 1 through the following July 31):

1. Desktop: One (1) may be purchased per academic year

2. Mac mini: One (1) may be purchased per academic year

3. Notebook: One (1) may be purchased per academic year

4. Display: A maximum of two (2) may be purchased per academic year

5. Software: A maximum of two (2) per software title may be purchased per academic year

Dell Marketing Eligible faculty, students and staff may purchase one desktop and one notebook, per model for their personal use during their affiliation with U of PA, HUP and CHOP.

Lenovo Eligible faculty, students and staff may purchase no more than one notebook computer, one desktop computer, and one display per Academic year (August 1-July 31). Verified Penn Alumni may also be eligible to purchase.

Hewlett-Packard Eligible faculty, students and staff may purchase one printer per model for their personal use during their affiliation with U of PA, HUP and CHOP.

Products may not be purchased for further resale. Other policies may apply.

Q: What type of computer support is available once I get to campus?
A: Students living in the College Houses receive computing support from Information Technology Advisers (ITA's, who are fellow students living in their residence. Information about the ITA program, including work study opportunities, is available on the web at wwww.rescomp.upenn.edu and by phone at 215-573-4052.

Support for students living off-campus, in Sansom East and Sansom West, and in the Greek houses receive their computing support through the following services:

Email Support: help@isc.upenn.edu (M-F, 9am-5pm)

Walk-in Support at the Computing Resource Center, located in Suite 202, Sansom Place West, 3650 Chestnut St (M-F, 2pm-4pm)

Phone support: First Call Hotline 215-573-4778 (m-F, 9am-5pm)

My Property

Q: Who can register their property in this program?
A: This program is only offered to Penn students, faculty and staff.

Q: Is there a cost associated with registration?
A: There is no charge for this service. It is sponsored by the Division of Public Safety and the Division of Business Services.

Q: Do I really need a lock for my property?
A: Your first defense against theft is purchasing a recommended lock and using it whenever you leave your property unattended. This will go a long way to help to keep your property safe and secure. Penn students can purchase either a lock for their bike or laptop computer using Campus Express. Any Penn student purchasing a bicycle U-lock will receive 4 years of Anti-Theft Protection from Kryptonite FREE.

Q: What are the advantages to purchasing a lock using Campus Express Online?
A: The advantages to purchasing a lock through Campus Express Online are:

The lock you are purchasing for either your bike or your laptop on Campus Express has been recommended by the Division of Public Safety.
You can purchase a lock using your Student Financial Services Account.

Q: What if I already have a lock?
A: If you already have a cable lock for your bicycle, they have been shown not to be as effective as other types of bicycle locks. Therefore, they should be used as a secondary security device or to lock up accessories when securing your bike.

If you already have a chain lock for your bicycle, they do provide a decent level of security. However they are more effective when complimented with a U-lock.

If you already have a U-lock for your bicycle, they have been shown to be more secure than cable or chain locks. Division of Public Safety recommends purchasing a U-lock to help ensure protection and security.

If you already have a lock for your laptop computer, make sure your lock is designed to fit the security slot found on almost every notebook.

Q: What if I sell my property?
A: If you sell your property, it is your responsibility to cancel your registration. You can cancel your registration by logging on to Campus Express Online. It is then the responsibility of the buyer (if a Penn student) to register the item(s) under their own name using Campus Express Online.

Q: What if my property is expensive and I don't want to put a sticker on it?
A: The sticker you will be given is intended not to be removed as part of the security process. If your property is expensive, you should want to do all that you can to protect it or improve your chances of recovering it if it is lost or stolen.

Q: What should I do if my property is lost or stolen?
A: Call Penn Police immediately at (215) 573-3333.

My Parking

Q: Do I need a car at Penn?
A: Penn is accessible by foot or bike as well as by SEPTA, the Philadelphia public transportation system of rails, buses, subways and trolleys, making it easy to navigate to and from campus even without your own vehicle. In addition, Penn has a partnership with PhillyCarShare and offers the largest University car sharing program in the nation. However, for students who still wish to have a vehicle on campus, you may purchase a parking permit through Penn Parking for a fee.

Q: How much is a parking permit?
A: The following rates are effective for the 2009-2010 parking year:

Academic Year Rate = Effective 9/1/09- 5/31/10
Annual Rate = Effective 9/1/09 - 8/31/10

Daily/Commuter Parking
Academic Year: $856
Annual: $1140.00
Evening Parking
Academic Year: $425.00
Annual: $564.00
24-Hour Parking
Academic Year: $1327.00
Annual: $1768.00
Motorcycle Parking
a) Commuter/Daily
Academic Year: $320.00
Annual: $425.00
b) 24-Hour
Academic Year: $425.00
Annual: $566.50

Q: What types of permits are there?
A: Various types of parking permits are available for University parking facilities. Parking permits are issued on an annual basis valid from September 1 through August 31, or on an academic year basis valid from September 1 through May 31. Parking permits are not transferable.

Daily/Commuter Parking Permits are issued for parking during normal business hours in assigned University parking facilities. These permits are also honored in any of the designated parking lots after 5:00PM, provided space is available and vehicles are parked in legitimate, striped parking spaces.
Evening Parking Permits are available for purchase for the academic year or annually. They are valid after 4:00PM on weekdays until 11:00PM and all day on weekends. These permits are honored in any of the "N" designated parking lots, provided space is available and vehicles are parked in legitimate, striped parking spaces.
24-Hr Parking Permits are issued for round-the-clock parking, including holidays.
Motorcycle Parking Permits are issued for either daily/commuter access or 24-hour access. Different rates apply.
Temporary Parking Permits are issued to current permit holders who must bring a different vehicle into an assigned parking facility due to an emergency (e.g. registered vehicle under repair, rental or borrowed vehicle). These permits are valid only for a specific vehicle, lot and designated time frame.
Evening/Weekend Parking. On weekday evenings (Monday-Friday) and weekends (Saturday and Sunday) many of Penn's parking lots are available for parking to anyone with a current and valid University issued parking permit. The University parking lots that are open for evening/weekend parking are so designated with the "N" symbol posted next to the lot number on the large red and blue parking signs located at the entrance to each parking lot. All valid and current parking permits are honored in these lots on a first-come, first-served basis provided space is available and vehicles are parked in legitimate, striped parking spaces. During special events some of these lots may be operated as cash lots, at which time parking permits may not be honored. Permit holders who work late or stay for evening classes are encouraged to move their vehicles to any of the "N" designated lots after 5:00 PM.

Q: Where can I park?
A: Students will be assigned to a lot/garage by the Parking Office depending on a number of criteria, including availability and proximity to the student's residence.

Garage#14: 38th and Spruce Sts.
Lot #19: 34th and Chestnut Sts.
Garage #26: 32nd and Walnut Sts.
Garage #40: 40th and Walnut Sts.

Q: What other rules govern parking?
A: All parking permit holders are required to follow the Parking Rules and Regulations. See the Rules and Regulations for details regarding permit cancellation, permit display, security, fees and assignments, and more.

My Transportation

Q: What services does Penn Transit offer?
A: Penn Transit offers bus, shuttle and handivan services FREE of charge to Penn students. You must present your valid PennCard to the driver of any Penn Transit Vehicle upon entry of that vehicle.

Q: What is Penn BUS?
A: Penn BUS is a fixed route bus service. You can access the Penn Bus by waiting at designated stopping points.

Q: Where does the Penn BUS go?
A: Penn BUS offers two routes. The Penn BUS West Route services transit stops on campus and then drops off passenger along a designated route in West Philadelphia. The Penn BUS East Route services transit stops on campus and then drops off passengers along a designated route in Center City Philadelphia.

Q: When does Penn BUS operate?
A: Penn BUS West operates from 4:45 pm until 12:00 am. Penn BUS East operates from 5:15 pm until 12:30 am. Both services operate Monday - Friday, year-round, except on holidays observed by the University.

Q: How do I use Penn BUS?
A: Wait at any Transit Stop on campus for the buses. If you are off campus you may wait at any controlled corner (traffic light or stop sign) along the bus route. You will need to signal the driver that you would like to be picked up. Upon returning to campus the driver will drop you off at their last stop. The buses run on a set schedule during operating times.

Q: What is the Penn GPS?
A: In order to better serve its patrons, Penn Transit has installed new GPS tracking in all its Penn buses and shuttles. For Penn Buses and Shuttles, the new system allows riders to get real time information about locations and expected arrival times of Penn Transit vehicles. The site will also feature traffic alerts such as emergency route or schedule changes. GPS information can be accessed via computer, cell phone or PDA at: Penn Rides.

Q: What is Penn Shuttle?
A: Penn Shuttle offers door to door service to and from campus and the surrounding community. You can access Penn Shuttle by calling 215-898-RIDE.

Q: How long will I have to wait for a Shuttle after calling 215-898-RIDE?
A: Your Penn Shuttle should arrive 5 to 20 minutes after your call. Sometimes bad traffic, inclement weather, University events, or other circumstances out of our control can slow us down.

Q: Is there any transit service during the day?
A: No, Penn BUS and Penn Shuttle services only operate in the evening hours.

Q: What is Penn Accessible Transportation?
A: Penn Accessible Transportation is a ride service offered on weekdays for the sick and disabled.

Q: How do I get accepted for Penn Accessible Transportation (PAT)?
A: Penn students should call Student Disabilities at 215-573-9235, They will ask questions about your health situation, and request a doctor's confirmation. They will then call the Penn Accessible Transportation dispatcher and put you on the PAT list. In most cases, they will include an end date for use of the service. After that date, if you still need the service, you will need to call back to renew.

Q: How do I get a ride on Penn Accessible Transportation?
A: Once on the PAT list, simply call, give your last name, your location (please be specific as to address), and your destination. After that, watch for the van.

Q: How many rides can I take each day.?
A: You are allowed four rides during the day and two rides at night.

Q: Can you get an Accessible Van ride during the evening?
A: From 6:00 p.m. to 3:00 a.m. the Shuttle Service will send the Accessible Van to people on the PAT list.

Q: Are there options other than Penn Accessible Transportation?
A: SEPTA offers the Customized Community Transportation (CCT) Connect Service. This operates within the five-county SEPTA region. For information and to register, call 215-580-7145.

Q: What is a PennPass?
A: The PennPass is a semester-based transpass for the Southeastern Pennsylvania Transportation Authority (SEPTA), the mass transit system for the Philadelphia region.

Q: How much does a PennPass cost?
A: PennPass costs from $280 to $652 per semester depending upon the zone you are traveling from. In comparison, purchasing four monthly transpasses for the same period would cost 10% more. PennPasses are offered on a prepaid basis only.

Q: Where can I go with the PennPass?
A: You may travel on any of SEPTA's buses, subways or trolleys within the city, during the week and you may travel the entire mass transit system on weekends with the City Pass. Other zones will allow you to travel further on SEPTA's systems.

Q: When may I use the PennPass?
A: The Spring Semester 2010 PennPass is effective January 13 - May 17, 2010.

Q: May I return my PennPass if I don't use it or have it replaced if it's lost or stolen?
A: No, PennPasses are non-refundable and non-transferable.

Q: How do I buy a PennPass?
A: To buy a PennPass, simply fill out the on-line application on Campus Express. Your Student Financial Services account will be charged automatically. Passes will be sold through January 31, 2010.

Q: Where can I pick up my PennPass?
A: Once submitting your purchase online, your PennPass can be picked up at the Penn Parking Services Office at 3401 Walnut Street, Suite 447A on Monday to Friday from 8:30 a.m. - 4:45 p.m.

Q: Where do I go for more SEPTA information?
A: For SEPTA routes and other services, go to www.septa.org or call (215) 580-7800.

My Textbooks

Q: Are there any advantages to purchasing my textbooks before coming to campus?
A: Yes. You can choose to have your books delivered to you in order to avoid the new semester rush and the longer than usual lines. If you reserve your books for pick-up, your order will be waiting for you in the textbook department, packed with a register receipt for quick pick-up. Also, used textbooks are in high demand. By purchasing earlier you will greatly increase your chances of finding used textbooks for your courses. The difference between a new textbook price and a used textbook price is about 25%.

Q: What are my payment options?
A: The Bookstore accepts Visa, Master Card, American Express, Discover and Barnes and Noble Gift Cards. You can also charge your textbook purchase directly to your Student Financial Services (SFS or Penn Cash) account by providing the Bookstore with your PennCard number. All payment information will pass through a secured server.

Q: How often is the course information and book information updated?
A: The Bookstore updates course and textbook information on a daily basis. All of the changes are reflected the following day. If you select your course and receive a message that there is no textbook information available, be sure to check back regularly.

Q: What if there is no textbook information for my course?
A: You will have the option to pre-order your course materials for courses that may not have book information at the time of your order. If you choose to pre-order materials for a particular course we will process your order as soon as textbook information is received. If your instructor decides not to require any materials or does not list his course materials with the Penn Bookstore, this pre-order will not be processed.

Q: I have noticed that some of my classes have titles listed as "PKG" and other titles listed as a "Value" option. What is the difference?
A: PKG stands for package. A textbook package usually contains the textbook and other added components such as study guides and solution manuals. The value option offers you the opportunity to purchase the textbook alone, usually at a significantly lower price.

Q: What is the Bookstore's return policy for textbook purchases made on-line?
A: Whether your books are mailed to you or reserved at the Bookstore, a Penn Bookstore receipt will be included in your package. Be sure to retain your receipt. With your receipt your textbooks can be returned for a full refund until the second week of classes.

Q: If I am selecting the option to purchase textbooks and have them reserved for in store pick-up, where exactly do I pick-up my books?
A: All textbook reservations will be distributed from the Textbook department located on the second level of the Bookstore.

Q: What if I have questions about my order, or need to cancel a course or my entire order?
A: Once you have completed your purchase, you will receive an e-mail confirmation. Retain your confirmation and refer to your confirmation number when making inquiries. You can contact our service friendly booksellers in our textbook department by e-mailing coursebk@pobox.upenn.edu or reach them directly at 215-898-4500.

Q: How is the price of textbooks determined?
A: The Bookstore is committed to keeping texbook prices low and providing the right course materials at the most competitive prices possible in one convenient location. A lot goes into the production of a new texbook. For more information on how the cost is allocated Click here

Q: Is it possible to sell my books back at the end of the semester?
A: Yes, you can receive cash for your books up to 50% of the purchase price. The Bookstore will pay for any textbook that has resale value, even ones that were purchased from other retailers. However, if a book is not typically sold at the Bookstore, it is likely that it will not be ordered through the Bookstore for the following semester. We will still buy these books if they have value, but you may get less than 50% of what you paid. In addition, certain texts, including old editions or those that are out of print, may not have resale value.

My Banking

Q: What do I need to do to apply for a Penn Visa® credit card?
A: First, keep in mind that you have lots of financial services alternatives, and, with your family, you should consider your needs and options carefully and make the choice that's best for you. Then, if you'd like to complete an application, just go to the My Banking tab and follow the links.

Q: Where do I go if I have questions or need additional information about PNC Student Bank Accounts?
A: Visit http://www.pnc.com/penn, call PNC Bank at (215) 573-5146, or visit the PNC Bank Customer Service Center in the PennCard Office.

PennCard Center
150 Franklin Building
Philadelphia, PA 19104

Q: Where are PNC Bank ATM machines located?
A: There are more than 30 PNC Bank ATMs on and around campus. For additional PNC Bank branches or ATMs located closest to the University of Pennsylvania please visit: https://www.pnc.com/MapQuest/mqlocator/MapQuestSearchInit.

Q: Where can I access the Student Federal Credit Union (SFCU) on campus?
A: There are two convenient SFCU locations on campus, or visit http://sfcu.upenn.edu/.

SFCU Main Branch
3401 Walnut Street
Suite 431A
Philadelphia, PA 19104
Phone: (215) 898-9697
Fax: (215) 898-9696

SFCU Bookstore Branch
Penn Bookstore
Second Floor
3601 Walnut Street
Philadelphia, PA 19104

Q: Where are SFCU ATM machines located?
A: The Student Federal Credit Union at the University of Pennsylvania has teamed up with the Allpoint Network to bring members access to the largest surcharge-free ATM network in the nation. With over 32,000 ATMs in the network, including the SFCU's own ATMs on campus, you should have no difficulties accessing your money when you need to. For locations, please type in your zip code at http://sfcu.upenn.edu/atmnetwork.php.

Q: How does my PennCard work with my bank account?
A: If you have a bank account with either PNC Bank or SFCU, you may choose to link your PennCard to that bank account, so that your PennCard can work as an ATM card or bank debit card. Check with a representative at your bank of choice for the procedures to assign a banking pin to your PennCard to enable your PennCard to have this functionality. This banking pin is unique and is not connected to any other passwords or pins you may be using at Penn.

Q: How do bank debit card transactions work?
A: You can use your linked PennCard to buy things by debiting the money from your bank account at places that allow pin-based transactions. If a business only allows bank cards or credit cards to be swiped with a signed receipt, your linked PennCard won't work. If they allow you to swipe a bank card and enter a pin to pay for the transaction, your linked PennCard should work.

Q: Do my bank accounts automatically connect to my PennCash or Dining Dollars or SFS line of Credit if I have a linked PennCard?
A: No. You have lots of options on how to use your PennCard to pay for things, but they all work independently and funds don't automatically transfer from one account to another. Usually, if you're using your PennCard to buy something on campus, it will be PennCash, Dining Dollars, or your SFS account - make sure you tell the cashier which account you'd like to use. Typically, you'd use your linked PennCard as a pin-based, bank debit card off-campus, if the business accepts pin-based bank debit cards for payment.

Q: What if I decide to change banks from PNC to SFCU, or from SFCU to PNC?
A: You'll need to visit the PennCard Center and have a new card printed. There is no charges for printing a new card if you switch banks, as long as your return your original PennCard. Once you have your new PennCard, make sure you talk to you bank about linking the new card.

Q: What if I need to get a new PennCard for some other reason, like I lost or damaged my card. Will the bank linking still work?
A: You can re-link, but it doesn't happen automatically. You should contact your bank anytime you replace your PennCard to re-establish the linking functionality.